₹1,180.00
IMPORTANT NOTE – VISIT TERMS
1. Diagnosis / Service Visit
The service visit includes only the engineer’s visit and problem diagnosis. The engineer will inspect the system, identify the issue, and provide details of the identified problem. The engineer will not be responsible for carrying out the complete repair or resolution during the visit.
Only minor issues such as power ON/OFF, basic connection checks, or minimal troubleshooting may be resolved during the visit, wherever possible. For major or technical issues, the engineer will only diagnose and report the problem. A separate quotation will be provided for any required repair, replacement, spare parts, or additional services.
No guarantee or warranty is provided for the diagnosis, repair, replacement, parts, or subsequent services unless specifically mentioned in writing.
2. Customer-Requested Site Visit / Demo
If a customer requests our team to visit their location to understand their requirements, inspect the site, or suggest suitable products/solutions, such a visit will be chargeable as per the applicable visit charges.
Customers who wish to see or experience our products and solutions may instead *visit our premises for a demo at no additional visit charge. If the customer specifically requests our team to visit their location for a demonstration or consultation, the applicable visit charges will apply.
3. Maximum Visit Duration
The maximum duration of any visit is 30 minutes. Any additional time or extended service requirement beyond the specified visit duration may be subject to additional charges, as applicable.
Order Adjustment: If the customer subsequently confirms the project/order with us, the applicable visit charges already paid will be adjusted/deducted from the final order value. The visit charge will not remain an additional cost once the order is successfully confirmed.
AMC PLANS
Bronze AMC includes Call & WhatsApp complaint registration. • immediate telephonic support. • and same-day AnyDesk assistance. • On-site support is provided within 2–3 business days. • with unlimited breakdown calls. • and quarterly preventive maintenance visits. • Repair support is available with a minimum turnaround time of 5–7 days. • while repair and replacement charges are applicable separately. • Credentials management is included. • with service available Monday to Friday, 10:00 AM to 5:30 PM. • The AMC cost is 5% of the purchase price + 18% GST.
This AMC plan includes Call & WhatsApp complaint registration. • immediate telephonic support. • and same-day AnyDesk assistance. • with all remote support costs included. • On-site support is provided within 1–2 business days. • along with unlimited breakdown calls. • and quarterly preventive maintenance visits. • Repair service is fully included. • with a minimum repair turnaround time of 2 days. • Replacement is available on a pre-approved basis. • with replacement costs included. • Credentials management is also included. • Service is available Monday to Friday, 10:00 AM to 5:30 PM. • The annual AMC charge is 8% of the purchase price + 18% GST.
This AMC plan includes Call & WhatsApp complaint registration. • immediate telephonic support. • and same-day AnyDesk assistance. • with all remote support costs included. • Next-business-day on-site support is provided. • along with unlimited breakdown calls. • and monthly preventive maintenance visits. • Repair service is fully included. • with immediate repair or standby installation wherever required. • If the equipment cannot be repaired, an equivalent replacement item will be provided within 30 days. • with replacement costs included. • Standby equipment is available. • and credentials management is included. • Service is available Monday to Friday, 10:00 AM to 5:30 PM. • The annual AMC charge is 12% of the purchase price + 18% GST.
